ISO 20000-1 INFORMATION TECHNOLOGIES SERVICE MANAGEMENT SYSTEM CERTIFICATION
How Do I Get ISO 20000-1 Information Technology Service Management System Certificate?
• Receiving the application and signing the contract (FR-SP-02 Certification Agreement),
• Planning the audit (PRS-11 audit planning procedure),
• Performing the audit (PRS-05 system certification procedure),
Certification committee decision,
• Publishing the certificate.
ISO 20000-1 Information Technologies Service Management System
-This standard encourages the adaptation of an integrated process approach to provide services that are effectively managed to meet customer and business needs. He wants to manage many connected activities for the organization and define the effectiveness of the tasks. The activity of the resources used and the process managed to allow the conversion of inputs into outputs can be considered as a process.
Continuing control for the service management process and regular integration and continuous improvement provides greater efficiency and benefits.
Ongoing processes and activities require people at the service desk, service support, service delivery, and business teams are well organized and coordinated. They are also tools devoted to effective and efficient process fulfillment.
Development of ISO 20000-1 Information Technologies Service Management Standard
-First publication BS 15000-1: 2002
-Second publication ISO 20000-1: 2005
-Revision ISO 20000-1: 2011
-Revision ISO 20000-1: 2018
ISO 20001-1 Information Technologies Service Management System Benefits
• Provides increased service quality and more reliable corporate support,
• Provides a clear view of IT capabilities,
• Provides a clearer information about existing services,
• Enables your employees to be motivated by correct analysis of skills and job satisfaction,
• Provides an increase in security, speed and accessibility in service processes,
• Ensures that information technologies (IT) management and operating costs are reduced,
• Provides effective resource management and efficient use of resources,
• It ensures that works/problems are prevented from being dealt with repeatedly,
• It ensures that unnecessary works are eliminated,
• Increases the accessibility of IT services,
• Ensures the provision of services that meet customer, end-user and business needs,
• It ensures that the roles and responsibilities of the people involved in the service delivery are determined,
• Provides increased satisfaction of IT teams,
• Provides learning from past experiences,
• Improving the communication between IT and the customer and business lines enables management of expectations.
Certificate Validity Period: 3 Years
Audit Period: Every 12 months at the latest.