ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM CERTIFICATION

How can I get ISO 10002: 2018 Customer Satisfaction Management System Certificate?
• Receiving the application and signing the contract (FR-SP-02 Certification Agreement),
• Planning the audit (PRS-11 audit planning procedure),
• Performing the audit (PRS-05 system certification procedure),
Certification committee decision,
• Publishing the certificate.

ISO 10002: 2018 Customer Satisfaction Management System
It covers guidelines for the process of handling product complaints within an organization, including planning, design, operation, maintenance and development.

Development of ISO 10002 Customer Satisfaction Management System Standard improving
-First publication: ISO 10002: 2004
-First revision: ISO 10002: 2014
-Second revision: ISO 10002: 2018

Benefits of ISO 10002 Customer Satisfaction Management System Benefits
-Increase in customer satisfaction
-Institutional structure
-Traceability
-Transparency
-It is recommended to be integrated with ISO 9001 Certification.

-Certificate Validity Period: 3 Years
Audit Period: Every 12 months at the latest.